STORYLAND IS AN 18+ ONLY EVENT. VALID PHOTO ID REQUIRED FOR ENTRY AND TO PURCHASE AND/OR CONSUME ALCOHOL.

This ticket is sold or provided on the express condition that the holder (“Ticketholder”/ “Attendee”) is bound by the rules & conditions issued by Screenwave Australia Pty Ltd (“the Organiser”). Ticketholders/Attendees agree to be bound by the Terms and Conditions contained herein and on the Storyland website. Basically, when you buy a ticket, there are a few little rules to follow.

A Storyland ticket permits an attendee entry to Storyland 2023 (the “Event”) held at Park Beach Reserve (the “Venue”), on Saturday 20th May, 2023.

1. Ticketholders & all Attendees MUST show valid Photo ID at the Event entrance gate and be 18 years or older to be allowed entry.

2. It is a condition of purchase that the Ticketholder consents to the Organiser collecting and retaining their personal information. The Organiser will hold your information as required by the Privacy Act 1988 (Cth). The Organiser will contact you in relation to ticketing matters and Event information. We won’t sell your information on to anyone else – it’s weird that we have to say that these days, but just for peace of mind.

3. No refunds will be provided on tickets except as required by law &/or as specified by the Live Performance Australia Ticketing Code of Practice. Incorrect purchases DO NOT qualify for a refund or exchange. Before buying a ticket, double check what you’re buying.

4. The Organiser reserves the right to enforce published ticket purchase limits and cancel any tickets obtained above said limits by any one customer.

5. If you are denied entry to or removed from the Venue or the Event, you will not be entitled to any ticket refund in part or in full and/or any compensation, unless required by law.

6. Ticket barcodes are unique to each ticket. Do not share your ticket barcode with anyone else or you may be denied entry to the Event. The Organiser reserves the right to deny admission to the holder of any ticket that appears to have been tampered with, counterfeited, duplicated, or previously scanned for entry.

7. Upon entry to the Event/Venue, your ticket will be exchanged for a wristband that you MUST keep on for the duration of the Event. Lost, damaged, or stolen wristbands will not be replaced. If you have exceptional circumstances that requires you to remove or not wear a wristband you must organise this with the Front Gate Manager on entry or prior to removing your wristband.

8. Anyone entering the Venue or found onsite at the Event without a valid wristband, will be removed from the Venue.

9. The entire Venue is a licensed area. Attendees wishing to purchase and/or consume alcohol must be 18 years old or over, and have valid photographic ID.

10. Alcohol cannot be brought into the Venue or removed from the Venue. Any alcohol brought into the Venue will be confiscated. You wouldn’t bring alcohol into a licensed pub – the same counts for Storyland.

11. Bags, and other personal items will be searched at the entry to the Venue to check for any banned items. Banned items include:

• Marquees or shade tents – we have you covered

• BYO Alcohol – due to our liquor licence no alcohol is allowed to be brought in or taken out of the venue.

• Illegal drugs and drug paraphernalia

• Any glass items

• Knives and/or weapons of any kind

• Fireworks, flares and/or fire twirling equipment or any other flammable liquids

• Laser lights

• Professional video and audio recording devices, including DSLRs and GoPros

• Drones – both flying cameras and the Boston Dynamics / Black Mirror types

• Animals (with the exception of certified service or assistance animals – refer to point 14 for details.)

• Food or drinks of any kind

• Sealable pouches (yoghurt, baby food types)

• Inflatable furniture

• Protest paraphernalia and banners

• Umbrellas (bring your raincoat)

• Skateboards, rollers skates or roller blades

• Water pistols

• Any other object deemed inadmissible by the Organiser

12. The Organiser reserves the right to remove any person in possession of or displaying any item which is deemed racist, sexist and/or offensive.

13. Empty reusable bottles may be brought into the Event precinct for refilling from water stations.

14. Animals are prohibited at the Venue, with the exception of service or assistance animals, such as Guide Dogs. Documentation will be required to prove your service animal’s accreditation, including the service animal wearing its service vest. Pets are not allowed into Storyland.

15. Footwear must be worn at all times throughout the Event site.

16. Small still cameras are permitted but professional audio or video recording devices, including GoPros, DSLRs, and professional still or video cameras are prohibited. Attendees are not permitted to record the Event (audio or video) for commercial purposes.

17. All Attendees consent to be included in any official photography, filming & sound recording by the Organiser and/or any of its authorised representatives, official partners and contractors (“Organiser’s Partners”) and grant the Organiser and the Organiser’s Partners the right to use such recordings for promotion.

18. Possession, sale, or use of illegal drugs or illicit substances is strictly prohibited at the Venue and the Event. Any persons found with illegal drugs or illicit substances in their possession may be removed from the Venue and subject to Police action.

19. The Organiser reserves the right to refuse a Ticketholder/Attendee admission to the Venue and the Event and/or to evict any person from the Venue and the Event if they are intoxicated by alcohol and/or affected by illicit drugs, or act in contravention of any of these Terms and Conditions.

20. Activities such as moshing, crowd surfing, climbing and stage diving are strictly prohibited. Attendees engaging in these, or other dangerous activities will be removed from the Event and/or Venue, and Attendees accept all risk and liability for any injuries or damages caused by these activities. Entry to the Venue is at the Attendee’s own risk. Stay safe while having a boogie.

21. The Organiser recommends that due to noise levels, ear plugs should be carried/worn by Attendees. Offensive language may be used by some performers and artists. Special effects and strobe lighting may be used at the Event.

22. Attendees must not cause damage to, improperly use, or tamper with any Venue facility or Event infrastructure, or cause any damage to flora and fauna on or surrounding the Venue or enter any onsite bodies of water at the Venue. Attendees must not remove or attempt to remove any item or object from the Venue or surrounding area. Attendees accept full liability and responsibility for any loss or damage caused in contravention of this clause or any other term of these Terms and Conditions. By touching event infrastructure, you could unknowingly be endangering the safety of yourself and those around you. Please don’t touch the equipment.

23. Attendees may be removed from the Venue if, in the opinion of the Organiser, they behave or act in a threatening or inappropriate manner, including without limitation, any aggressive, riotous, abusive, offensive, racist, sexist or insulting actions towards other attendees, Event staff or any other persons at the Venue or the Event. Attendees are required to follow the reasonable directions of the Organiser and Event staff at all times.

24. The Event will take place as long as the weather conditions prior to and including the event day allow for safe event conditions for all Attendees and the event team. Storyland will do its utmost to move ahead with the Event in adverse weather conditions (e.g. rain, wind), however Attendee and Event team safety is our first concern.

25. The Organiser reserves the right to vary the Event program and/or to add, withdraw or substitute artists to the line-up and/or vary the Event date or Venue at its discretion. Unless required by applicable law (including the Australian Consumer Law), no ticket refunds or compensation will be made in such circumstances, or if the Event program varies due to the non-appearance of one or more advertised artists.

26. The Organiser is not liable for any loss, injury, damage or compensation (including, without limitation, any travel costs, accommodation costs, out of pocket expenses), as a result of the Event being cancelled, postponed, relocated and/or changed for whatever reason. If the Event is cancelled in whole or in part by an act of God, extreme weather, act of war, act of terrorism, civil commotion, industrial dispute or for any event or threat outside of the control of the Organiser then any refunds shall be at the Organiser’s absolute discretion (unless otherwise required by law).

27. Except where liability cannot be excluded by law, the Organiser (and its employees, contractors and agents) shall not be liable for any loss, cost, expense, injury, claim or damages suffered or sustained by any Ticketholders and Attendees at the Venue or the Event. Where permitted under the Australian Consumer Law (ACL), the Organiser limits its liability in respect of breach of any statutory guarantee under the ACL in the manner set out in sections 64A(1)(a) and 64A(2)(a) of the ACL.

28. To the full extent permitted by law, Attendees waive all legal rights of action against and fully release the Organiser, its Agents, Employees, and Volunteers for all claims for compensation for loss, damage, injury, or death howsoever arising out of or in relation to the Attendees entry to and presence at the Venue and their attendance at the Event.

29. Attendees must use designated walkways and paths at all times whilst at the Event and the Venue, and must follow any Event or Venue directions or signage.

30. In the occasion of injury or illness the Organiser may, at the cost of the Attendee, arrange medical treatment and/or emergency evacuation as deemed essential for the safety of the Attendee.

31. Any provision of these Terms and Conditions which are or becomes unenforceable shall not invalidate the other provisions of these Terms and Conditions.